General Residential Warranty
America’s Backyards and Outdoor Living, a Nasitra, LLC company, offers a limited warranty on all our residential use frames for a period of ten (10) years from the date of purchase. The warranty is valid from the date of purchase and applies only to the original purchaser. If your frame fails structurally during normal usage (other than damage as a result of dropping or breaking a cast part other than a weld is not covered under this warranty), or if the finish peels, cracks or blisters within 2 years, we will repair, refinish or replace the frame at manufacturer's discretion (with same or similar product if discontinued) without charge. Due to the unique nature of hand-applied finishes the color of a replacement item(s) may not match exactly.
General Commercial Warranty
America’s Backyards and Outdoor Living, a Nasitra, LLC company, offers a limited warranty all our commercial use frames for one (1) year from the date of purchase. Commercial use is defined as use in any public area. If your frame fails structurally during normal usage, (damage as a result of dropping or breaking a cast part other than a weld is not covered under this warranty) or if the finish peels, cracks or blisters within two (2) years from the date of purchase, we will repair, refinish or replace the frame (with same or similar product if discontinued) without charge. Due to the unique nature of hand-applied finishes the color of a replacement item may not match exactly.
Frames
Frames are warranted to be free from defects in materials and workmanship for a period of ten (10) years (one (1) year for commercial use). Damage to frames or welds, due to improper assembly or exposure to water and sub-freezing temperatures, is not covered. Breakage that is a result of product being dropped, acts of nature, acts of war, etc. are not covered.
Finish
The finish is warranted against peeling, cracking, or blistering for a period of two (2) years provided the product has not been scratched or abraded. Scratches and chips resulting from normal wear and tear are not covered. Fading resulting from exposure to elements is not covered. Stains as a result of chemical spills and certain food items are not covered.
Fabric (if applicable)
Sling, Fabric and cushions are warranted for a period of two (2) years from original date of purchase, against seams separating or tearing. Fading or discoloration resulting from exposure to the elements, chemicals, or from spills is not covered.
Straps and/or Wicker Weave (if applicable)
Straps and or wicker weave are warranted for a period of one (1) year from original date of purchase, against breaking, separation or tearing. Fading or discoloration resulting from exposure to the elements, chemicals, or from spills is not covered.
Umbrellas
Umbrella frames are warranted for a period of one (1) year from original date of purchase, against defects in material and or workmanship. Fabrics are covered for a period of two (2) years, as listed above. Damage resulting from high winds or other acts of nature is not covered.
Firepits
Cast Aluminum & Steel firepit bowls are warranted for a period of one (1) year from original date of purchase, against manufacturer’s defects in material and/or workmanship. Rust is not covered.
Stone Tops
All stone tops are warranted for a period of one (1) year from original date of purchase, against defects in material and or workmanship. Breakage, discoloration, staining, and or any other weather related issues are not covered.
Glass
Glass is not covered by warranty.
Warranty Exclusions
Failure caused by unreasonable or abusive use. Furniture that were clearance items, display models or items purchased in an "as is" condition, freight damage, furniture damaged by acts of nature, vandalism, fire, abuse, lack of proper care and maintenance, or improper assembly; straps and fabric against normal fading or discoloration from exposure to elements, oils, spills, fluids or chemicals; table top against breakage; hardware against corrosion or rusting; buckling or splitting of tubing resulting from exposure to water and freezing temperatures; glass table tops, purchased or replacement parts; plastics. Also excluded: loss of use of time and or inconvenience, money, travel, packaging or any other consequential or incidental damages. In no event shall America’s Backyards and Outdoor Living, a Nasitra, LLC company, responsibility exceed the value of the replacement product.
Warranty is to the original purchaser when items are purchased from one of our authorized retailers. All warranties are non transferable. Displays and or Floor Models sold “AS IS” are not covered. All warranty claims must be submitted with the original dated proof of purchase within the warranty period. Should replacement of the warranted item be unavailable, America’s Backyards and Outdoor Living, a Nasitra LLC company, reserves the right to substitute items of our choice similar in style, color and quality. For quality control purposes and verification, we reserve the right to request photographs of the damage item(s). The terms of this warranty are subject to change without notice.
